FAQ

 

 

 

 

 

 

 

                                                                       Is there a Minimum Length Of Stay?

Yes, stays of 30 days or longer are welcome to book

Are Pets accepted? 

In select locations, pets are accepted.  Each pet has to be preapproved.  Some restricted breeds and weights will not be permitted.

Service animals play a vital role in providing assistance to individuals with disabilities. Service animals in compliance with ADA requirements are always welcome

It is important to note that service animals are different from emotional support animals or therapy animals.

Pets require extra deep cleaning after each guest. No dogs allowed on furniture. There is a $300 non-refundable pet fee.  Clean up after you pet and keep it on a leash when necessary.  Make sure your dog is well behaved and under control at all times.  Failure to follow these rules may result in unexpected charges.

What is the protocol for support animals?

 For support animals, we require a certified letter signed by a health professional. Please upload into your application. We will never ask for documentation associated with Service Animals, in compliance with ADA requirements.

What is the home equipped with?

  • General
    • Furniture
    • Zero gravity full body massage chair with heat and blue tooth capabilities
    • Art & Décor
    • Office Desk, Chair, Monitor, mouse, mousepad, keyboard
    • In-unit copy and fax machine
    • Internet and High Speed Wi-Fi
    • Vacuum Cleaner, Broom, Dustpan, Mop, some cleaning supplies
    • Living Room Smart Tv (or Roku Streaming device) 
    • Washer/Dryer and starter detergent and dryer sheets
  • Bedroom
    • Black out curtains and white noise machine or fan
    • Hotel Quality protective mattress covers.  Hotel style Linen sets, & Duvet
    • Replacement linens and towels 
    • King or Queen beds/ some bunk beds for kids
    • Dresser, hangers in closet
    • Iron and ironing board
    • Some with TVs  (Roku streaming device)
    • Alarm clock/Bluetooth speaker
  • Bathroom
    • Towel sets, starter set of Toiletries
    • Bath Mat
    • Toilet Paper
    • Hair dryer
  •  Kitchen
    • Microwave
    • Keurig Coffee Maker with starter K-cups
    • Flatware
    • Cooking Utensils
    • Cookware Set
    • Water Glasses, Wine Glasses
    • Plates & Bowls
    • Baking Essentials
    • Tupperware Storage Containers
    • Cutting board
    • Measuring spoons and cups
    • Starter Cascade Dishwasher pods, Dish Liquid, Cleaning sponges & Towel set

Utilities are included (but can be billed at an additional $295/month to include WI-FI, gas, water, electric, sewer and trash).  There will be a inventory list on site for you to reference.  Maintenance is included also.

Can I bring my own furniture?

All of our units are furnished and we typically do not remove or swap out furniture. If you have a specific request about a particular piece of furniture, we are happy to hear it and assess whether it is feasible on a case-by-case basis.

Do you offer refills during a stay?

We currently do not offer refills of supplies during your stay.

 

What should I pick up on my first shopping trip after I arrive at my home?

While everyone’s needs are different, here are a few things we’ve found helpful:

  • Replenishment of paper towels and toilet paper. While your home is stocked with enough products to get you started, you may need to replenish during your stay.

  • Cleaning supplies. Depending on your level of vigor when it comes to cleaning, we provide some cleaning products that are essential for routine cleaning.

  • Kitchen extras. If you’re cooking just a little, we provide some pantry staples like cooking oil, salt & pepper, and some spices.  But you may want to pick up your favorite spices. If you plan to make full use of the kitchen, we provide a can opener, food storage containers, and specialty cooking tools or equipment you can’t live without.

  • Personal touches. A candle, fresh flowers, or anything that helps you feel at home!

 

When will my security deposit be returned?

We will return your security deposit minus any charges of missing items that are not returned by prepaid shipment back to us or related to excessive wear, tear or damages within 15 business days of checkout.

 

How will my security deposit be returned? 

Your deposit will be returned via your original payment method. There are three exceptions to this:

  • If you paid through a bank account and stayed longer than 90 days, we will refund you via check

  • If you paid through a bank account and have deductions, we will refund you via check

  • If you paid through an international bank account, we will refund you via a wire transfer (you are responsible for wire transfer fees)

Can I schedule a viewing of the home?

We don't offer viewings of our homes to respect the privacy and convenience of our current residents. However, we offer a 3D tour, floor plan, and photos for each home.

 

Do I need renter's insurance?

We can provide renter's insurance in our rental price.  If you would like to obtain your own renter's insurance, contact our leasing team and we can waive insurance with proof of insurance. We recommend Lemonade for competitive pricing and ease of use.

 

How often is the home cleaned?

We thoroughly clean your home before you arrive. Upon request, residents can schedule cleanings during their stay at a frequency that works for them.

Ask about our specialty services such as grocery delivery, pet sitting, or weekly or monthly cleaning.

What are your cleaning standards? 

All our homes are professionally cleaned, and we complete an inspection before every stay to make sure the home meets our high standards. Our homes are meticulously cleaned and maintained to guarantee a hygienic and comfortable living space.

While we’ve always upheld the highest of standards, we’re preventing transmission of coronavirus by adding additional cleaning tasks aligning with the CDC’s recommendations:

  • Cleaners will disinfect all “high-touch areas” and other surfaces with bleach or other strong disinfectants solutions.
  • Cleaners will leave windows open during the cleaning to properly ventilate apartments.
  • We request that our cleaning partners wear gloves, masks, and shoe covers.
  • You can always add Housekeeping services.  One of our cleaners will visit on a schedule that accommodates your needs. 

 

How does Haven Oasis Homes screen tenants? 

  • When booking with us, Residents agree to the Terms of Service, Privacy Policy, Rental Agreement, and Cancellation Policy. They also accept that access to the home is contingent on tenant screening.
  • Haven Oasis Homes tenant screening involves ID verification, sometimes a soft credit check (will not impact your credit score), and a background check. We will decline residents who provide fraudulent identification and/or have a history of evictions. In accordance with local regulation, criminal history may be taken into consideration in approving or declining a reservation.

What's required to book? 

All bookings require your contact information, pet information, and agreement to our terms, cancellation policy, and rental agreement. Additionally, you will be asked to provide identity verification before checking in.

The one-time cleaning fee, and the security deposit, and rent for the first 30 days of your stay are due.

Can I extend my stay?

 If your home is not reserved immediately after your initial lease agreement expires, you have the opportunity to extend your stay. However, our homes are in high demand and tend to get booked quickly. If another resident has already booked the home after your lease ends, we regret to inform you that we will be unable to extend your stay in that particular home. To avoid any inconvenience, we encourage you to inquire about extending your stay well in advance. We will make every effort to accommodate your request.

 

What is in the House Manual

For every confirmed reservation, you will receive a house manual that contains important information about your stay and the property. This manual will include details such as door codes or keys, the Wi-Fi password, parking information (if applicable), a list of fixtures and appliances in the house, contact details, garbage disposal instructions, and other relevant details about your home. Once your lease is confirmed, we will send you the house manual via email. Furthermore, on your move-in date, we will email you the access codes for the property.

 

Can I check in early/check out late?

 The standard check-in time is 3pm and check-out time is 11am. However, if you require a check-in or check-out time outside of these hours, please contact us. We will do our best to accommodate your request if possible.

 

Are overnight visitors allowed?

Overnight visitors are permitted but subject to certain limitations. Guests are not allowed to stay for more than 15 consecutive days or a total of 30 days within one calendar year. In case you wish to include an additional person in your lease as a long-term guest, please notify us promptly. Failure to add a long-term guest to your lease agreement would be considered a violation of the contract. Moreover, at any given time, the maximum number of occupants allowed in each bedroom is limited to two individuals. Finally, please never give out door codes to anyone else!

 

What happens if I check out late?

The check-out time is scheduled for 11am. In case you require additional time to stay in the property beyond this time, kindly reach out to us promptly. Failure to inform us in advance will result in a charge of $150, covering the expenses of rearranging our cleaning and quality assurance staff.

PRIVACY POLICY

We Care About Privacy*  Our Privacy Policy

Haven Oasis Homes, accessible from https://haven-oasis-homes.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Haven Oasis Homes and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. Our Privacy Policy was created with the help of the Privacy Policy Generator.

Log Files

 Haven Oasis Homes employs a standard method of utilizing log files. Like all hosting companies, these files record information about visitors to websites. This is part of the analytics provided by hosting services. The data collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring and exit pages, and potentially the number of clicks. None of this information is connected to any personally identifiable information. The purpose of gathering this information is to analyze trends, manage the website, track users' activity on the site, and gather demographic data.

Cookies and Web Beacons

Revised Article: Haven Oasis Homes, like any other website, utilizes ‘cookies’ to enhance user experience. These cookies store information about visitors' preferences and the specific pages they accessed or visited on the website. By collecting this data, we can customize the content on our web pages to better suit the visitors' browsers or other relevant information. If you would like to obtain more general information about cookies, we recommend reading the "Cookies" article found in our Privacy Policy Generator.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Our Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

  • Google

https://policies.google.com/technologies/ads

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Haven Oasis Homes.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Haven Oasis Homes, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Haven Oasis Homes has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Haven Oasis Homes' Privacy Policy does not cover other advertisers or websites. We recommend that you review the Privacy Policies of these third-party ad servers for more specific information, including their practices and instructions on how to opt-out of certain options.

You have the choice to disable cookies using the settings in your web browser. To find detailed information on managing cookies with specific web browsers, visit the respective websites of the browsers. What Are Cookies?

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Haven Oasis Homes does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy specifically pertains to our online activities and is applicable to visitors of our website in relation to the information they share and/or collect on Haven Oasis Homes. Please note that this policy does not apply to any information collected offline or through other platforms besides this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.